Please read these terms and conditions carefully as they set out the basis upon which bookings are accepted by Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as Explore Holidays ('Explore Holidays', 'we' or 'us').
While Explore Holidays has exercised reasonable care and skill to ensure that the contents of this website are correct, accurate and up-to-date at the time of publishing, such content is based on information supplied to us by third-party suppliers and we do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each supplier; and facilities or services may change after the date of publication. Prior to making a booking, you should ask your travel consultant about any changes to the published information of which we may be aware. You should also make sure that if we are advised of changes that occur after booking, we can contact you to advise you of such changes.
The prices on this website are valid for travel from 1 November 2009 to 31 October 2010. Please note that prices quoted here are subject to change. This may occur due to matters outside our control which increase the cost of the product or service. Such factors include without limitation adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact an Explore Holidays travel consultant for up-to-date prices. Unless otherwise stated, prices are inclusive of taxes and charges that apply as at Friday 28 August 2009 but they do not include any fees that may be imposed directly by third parties. Prices are in Australian dollars and are valid for travel departing Australia (unless otherwise stated).
Explore Holidays puts together holiday packages but is not itself a transport, tour, event accommodation or other travel services provider: it acts only as an agent for those travel service providers. It is therefore important for you to obtain and read the travel service providers' terms and conditions applicable to the products in your package. Also, make sure you are aware of any exclusions or limitations of liability imposed by the travel service providers, some of which may limit or exclude liability in respect to death, personal injury, delay and loss or damage to property. Explore Holidays has no responsibility for the products or services provided by these travel service providers, nor does it make or give any warranty or representation regarding the standard of those products or services. All bookings are made by us as agent for and on your behalf and are subject to the terms and conditions, and limitations of liability imposed by the travel service providers. Your legal recourse is against the specific travel service provider and not Explore Holidays. If for any reason any travel service provider is unable to provide the products or services for which you have contracted, your remedy lies against the travel service provider and not with Explore Holidays.
To the maximum extent permitted by law, we exclude all liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party travel service providers over whom we have no direct control, and for any loss or damage whatsoever (including but not limited to physical and psychological injury and loss or damage to property of whatever nature) that may arise in any way in connection to the offer or supply of products or services through Explore Holidays or any third parties, or in connection with the supply of such products or services. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event that is beyond our control, which is not preventable by reasonable diligence on our part.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder; some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents prior to travel.
Travel insurance is strongly recommended by the Australian Government's Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide.
It is your responsibility to ensure you have valid passports, visas and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least six months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip, please ask your travel consultant.
Explore Holidays makes no representations as to the safety, conditions or other issues that may exist at any destination. For travel advice, please contact the Australian Government's Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.
It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. All prices and charges on this website include Australian GST where applicable.
A non-refundable deposit of $165 per person for international bookings and $55 per person for domestic bookings is payable within seven days of confirmation of your reservation. You will be notified at the time of your reservation if any additional deposit requirements apply. All deposits are non-refundable. Full payment for your holiday package is required at least 30 days prior to departure, or by the sale end date or payment deadline specified in individual package conditions, whichever is earliest. If for any reason we do not receive the deposit or your balance by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices. Bookings made within 30 days of departure will only be accepted if full payment is received by Explore Holidays at the time of reservation. The price of your holiday may change at any time until the full payment is received and airline tickets are issued. Tickets will be issued within one business day of receiving full payment. If we have to change any part of your booking for reasons beyond our control, for example if an airline changes its schedules, if a hotelier overbooks hotel accommodation or if there are any changes in applicable taxes or charges, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less any charges levied by suppliers.
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets are re-issued. Without limitation, the following cancellation fees will apply as a minimum and are subject to change – International: after full payment, the cancellation fee on packages will be the non-refundable deposit of $165 per person plus any supplier fees on the land portion of your booking and any airline cancellation fees on the air portion. Domestic: after full payment, the cancellation fee on packages will be the non-refundable deposit of $55 per person plus any supplier fees on the land portion of your booking. Domestic airfares are non-refundable.
An amendment is a change to an existing booking with the same inclusions. Any supplier or airline amendment fees will be charged. A transfer to another package may be treated as a cancellation and operator cancellation fees may apply. If the new package is of greater value and no operator fees apply, there will be no amendment/reissue fee.
To the extent permitted by law, no refund is available for cancellations after the holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised. Requests for refunds received more than six months after the departure date for travel will not be accepted.
All passengers are responsible for the cost of their own travel arrangements to and from their departure point (as set out on this website). The cost of anything not specifically noted as being included in the holiday package is at the passenger's expense.
Product descriptions featured on this website are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services is based on various factors, which are generally accepted as indicative of a certain class. However, Explore Holidays does not guarantee the standard, class or fitness for purpose of that accommodation or service.
Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Hotel room photographs are representative only, and the actual rooms occupied may vary in decor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.
The prices shown are for payment by cash. A credit card surcharge will apply when paying by credit card.
Explore Holidays is committed to protecting the privacy and confidentiality of personal information. Our Privacy Policy is available for viewing at
Carriers publish baggage allowances applicable for carriage over their own services. Allowances include cabin baggage and checked baggage. These allowances tend to be based on a weight allowance or a piece system. We recommend you check your baggage allowance carefully as you may incur a charge for the carriage of baggage in excess of their free baggage allowance. Carriers also publish baggage safety notices, which detail items that cannot be carried or can only be carried in checked baggage. Again, we recommend you ask your chosen carrier about the applicable baggage safety requirements.
Please ensure your travel consultant advises Explore Holidays of a telephone number or address where you can be reached within 24 hours prior to your departure from Australia.
To make a booking, select the holiday of your choice and then contact your licensed or AFTA travel consultant who will request a reservation for you. All reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and can only be confirmed when the reservation is confirmed and the deposit is received. When a booking is made, the person effecting the booking is deemed to have accepted these terms and conditions on behalf of all people named in the booking. The contract will be governed by and subject to these terms and conditions. No variations to these terms and conditions will be of any effect unless made in writing and with the authority of Explore Holidays. All communications from us will be sent to your travel consultant. Your travel consultant will, on receipt of any holiday monies, hold such monies for each and every person named in the booking until that booking is confirmed, at which time those monies shall be promptly remitted by your travel consultant to Explore Holidays.
All monies paid by you to us will be the property of Explore Holidays and will be a debt due and payable to the relevant supplier (contingent on availing) once the services to which the money relates have been availed or the relevant booking is cancelled (subject to cancellation fees). You agree and acknowledge that such monies will not be held by Explore Holidays on trust for or on behalf of you.
If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of Queensland, Australia will apply. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and waive any right that you may have to object to an action being brought in those courts.
Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as Explore Holidays. Licence numbers QLD 3124259, NSW 2TA002547, VIC 32360, WA 9TA 1362, SA TTA192799, ACT 18800566.